Return Policy

SillyNot Return Policy

 

At SillyNot, your satisfaction is our priority. If your purchase isn’t exactly what you expected, you can return it within 30 days—hassle-free, no questions asked. We believe shopping should be fun and easy, and that includes our return process.

 

Why Our Returns Are So Simple

 

We understand that life can be unpredictable. Whether it’s a gift gone wrong or a playful mishap, we’re here to make returns as smooth as possible. While we’re proud of the quality of our products, we know things happen—and we’ve got you covered, even for the quirkiest reasons!

 

You Can Return Your Order If:

 

• You or your child didn’t enjoy the product.

• You were unsatisfied with the product’s quality.

• It turns out your child received the same gift from their favorite aunt.

• Your dog mistook it for a toy and tore it apart.

• It had an unfortunate encounter with ice cream—no questions asked!

 

How to Make a Return

 

Though we’re sad to see you go, we’ll do our best to make the process easy. Just follow these steps:

 

1. Contact Us:

 

• Email: support@sillynot.com

• Provide your order number to confirm the purchase. We accept returns for orders made through SillyNot.com, Etsy, or Amazon.

• Third-party purchases: If you bought from another seller, we cannot guarantee product quality or process returns.

 

2. Check Eligibility:

 

• Returns must be requested within 30 days of your purchase. After 30 days, all sales are final.

• Digital products are non-refundable, but if you encounter any issues with downloads, contact us, and we’ll help you resolve the problem.

 

Charges and Refunds

 

• Return Shipping Costs: Customers are responsible for shipping fees, but we’ll refund 100% of what you paid us. Original shipping fees will not be deducted.

• Restocking Fees: We don’t charge any. Refunds will be issued to your original credit card or PayPal account.

 

Damaged or Incorrect Orders

 

If your order is damaged, missing items, or contains the wrong product, let us know within 7 days of delivery, and we’ll make it right.

 

1. Email us at support@sillynot.com with your order number and a description of the issue.

2. For damaged items, attach a photo to help us process your claim quickly.

 

At SillyNot, we want every purchase to be a delightful experience. Thank you for shopping with us, and if you have any questions, don’t hesitate to reach out—we’re always happy to help!